Refund & Cancellation Policy
Notice: At Buy Hatke Shop (accessible via buyhatke.shop), we specialize in non-tangible, irrevocable digital goods (software, desktop apps, plugins, video assets, and WordPress themes). Please read our refund criteria carefully before making a purchase.
1. General Digital Goods Policy
Due to the nature of downloadable software, digital keys, and media assets, products delivered digitally cannot be physically returned. Once a digital license key or download link is generated and accessed, the purchase is generally considered final and non-refundable, except under specific circumstances outlined below.
2. Eligibility Criteria for Refunds
We evaluate refund requests on a case-by-case basis. You may be eligible for a refund or replacement under the following conditions within 7 days of purchase:
| Scenario | Condition / Requirement | Resolution |
|---|---|---|
| Defective or Broken File / Link | The file downloaded is corrupted, incomplete, or the download link fails after initial troubleshooting by support. | Free replacement link, fixed file, or full refund if unresolvable. |
| Invalid / Inoperative License Key | The license activation key provided does not work and our technical support team cannot rectify the activation issue within 48 hours. | New license key issuing or full refund. |
| Major Product Defect | Software contains critical bugs that prevent core functionality, provided you report the issue with screenshots/video proof. | Full refund if support cannot resolve within reasonable timeframe. |
| Duplicate Purchase | Accidental double ordering of the exact same digital item within a short period. | Full refund for the duplicate transaction. |
3. Non-Refundable Circumstances
We cannot grant refunds or exchanges in any of the following situations:
- Change of Mind: Deciding you no longer need or want the digital product after completing the purchase and receiving download access.
- System Incompatibility: Purchasing software or WordPress themes without checking the minimum system requirements, software versions, or compatibility guidelines stated on product pages.
- Lack of Technical Skill: Inability to install, configure, or use the software due to a lack of basic technical expertise or third-party software knowledge.
- Fraudulent / Abusive Claims: Requests submitted after excessive file downloads or attempts to retain working license keys after requesting a refund.
4. How to Request a Refund
To request assistance or initiate a refund process, please follow these steps:
- Send an email to support@buyhatke.shop or WhatsApp us at +91 9321388658.
- Include your Order ID, registered email address, and product name.
- Provide a clear description of the technical issue along with relevant error logs or screenshots.
5. Refund Processing Timeline
Once your request is approved, your refund will be processed back to your original payment method (e.g., Credit/Debit Card, UPI, PayPal, Net Banking). Refunds typically take 5–7 business days to reflect in your bank account or payment account depending on your financial institution.
6. Support & Contact Information
If you encounter any difficulty downloading, installing, or activating your digital products, please reach out to our dedicated support team prior to opening disputes:
Buy Hatke Shop — Technical Support & Refund Team
Website: https://buyhatke.shop
Email: support@buyhatke.shop
Phone / WhatsApp: +91 9321388658
Response Time: Support inquiries are reviewed within 24–48 business hours.